Frequently Asked Questions

Serving Sacramento and Surrounding Communities With Personalized Commercial Property Management

We know choosing a property management company is an important decision. This page covers common questions about our services, approach, and what owners can expect when working with Sierra Property Management. If you don’t see your question listed, our team is always available to discuss your property and management needs.

FREQUENTLY ASKED QUESTIONS

What types of properties do you manage?

We handle most small to mid scale commercial properties including office, retail, industrial, flex, and mixed use (non residential).

Do you offer specific packages of management services?

We have different services that we can package together depending on your goals. Since every property is different, and every owner is different, you have flexibility. Whether you want us to handle just the property mantainance, the "kitchen sink" for a completely hands off experience, or something in between we can help design a program just for you.

How do property management fees work?

Fees will vary depending on the scope of the project and services the customer desires. Fees are typically based on a percentage of collected rents, with additional fees for services such as leasing, construction management, or large capital projects.

What types of maintenance do you handle?

We coordinate routine, preventative, and emergency maintenance for building systems, interiors, grounds, roofs, and exterior areas using trusted vendors.

How are repair costs approved?

We follow agreed-upon approval thresholds and communicate clearly before moving forward with larger or unexpected repairs.

Do owners need to manage vendors directly?

No. We handle vendor sourcing, scheduling, oversight, and follow-up so owners are not involved in day-to-day maintenance coordination.

What financial reports do owners receive?

Owners receive clear monthly financial statements showing income, expenses, and overall property performance.

Can you work with my accountant or CPA?

Yes. We maintain organized records and can coordinate with your accountant to support tax preparation and financial planning.

Do you handle emergency issues?

Yes. We coordinate emergency responses and follow up to ensure issues are resolved properly and documented. In most cases, we will first visit the property direct to assess issues hands on.

How often are properties inspected?

Inspection frequency is tailored to the property type and needs, with regular check-ins to identify issues early. We can spot issues quickly with our in-house facilities staff.

What types of projects do you manage?

We oversee capital repairs, renovations, and improvements such as roofing, exterior upgrades, parking lots, tenant improvements, and major system replacements.

Who manages the day-to-day construction work?

We coordinate with our in-house General Contractor who handles daily operations, while we oversee budgets, timelines, and communication.

How are owners kept informed during a project?

We provide regular updates so owners stay informed without needing to manage daily decisions

Do you handle tenant communication?

Yes. We serve as the primary point of contact for tenants, handling questions, service requests, and ongoing communication.

What leasing support do you provide?

We coordinate leasing efforts, manage renewals and move-ins, and oversee lease administration and documentation

How is asset management different from property management?

Property management focuses on daily operations, while asset management focuses on long-term performance, strategy, and financial outcomes. We can help you with both.